- Working Hours – Orders placed on Monday – Friday by 12:00pm (excluding holidays) are shipped on the same day. Orders placed after 12:00pm or holidays are shipped the next business day. Orders placed on Saturday and Sunday will ship out the following Monday (excluding holidays).
- Tracking Delivery – A tracking number will be notified via email upon payment confirmation.
- Delivery Time –
- Klang Valley: 2 Business Days
- West Malaysia: 3 Business Days
- East Malaysia & Singapore: 4 Business Days
- International: 4-11 Business Days (excluding delays with customs)
- Duties & Taxes – There are no additional import duties payable on your purchase when shipping to Malaysia. Singapore shipping charges do not include duties and taxes. At the moment we do not charge Government imposed Goods & Services Taxes (GST).
- Disclaimer – Real.m is not responsible for any losses arising from late delivery. Real.m is not responsible for delays in delivery caused by customs clearance delays, payment transaction delays, delivery address misinformation, natural disaters or any service disruptions beyond our control.
- Rates – Real.m is using Pos Laju (Easy Parcel & Flexipad) & City Link for shipments. For more information, please visit www.poslaju.com.my
Shipping to other countries will be decided upon order confirmation. You may always contact firstname.lastname@example.org for inquiries.
WE OFFER A DROP-OFF COLLECTION
REAL.M x POST CO
Collect your order from a location near you!
How To Collect (Available in Wilayah Persekutuan, Selangor, Johor, Melaka, Negeri Sembilan, Pahang, Perak, Terengganu)
- Shop as usual and at checkout, select “Self Collection”.
- Select your nearest PostCo location to collect your parcel.
- Complete checkout and payment as usual. No additional fee is charged for this service.
- You will be notified when the parcel is shipped out and when it has arrived at your selected PostCo location.
- Collect your parcel from your selected PostCo location. Your parcel will be held for 7 days upon arrival.
How To Return (Available in Klang Valley)
- Visit www.postco.com.my/return to book a parcel return with PostCo
- Select Happiness Outlet Malaysia as your online retailer and select your preferred PostCo location to return your item .
- Fill in the fields with information such as your order number and reason for return . Print the return form and securely attach it on your parcel .
- Return the item at your chosen PostcCo location , free of charge .