FAQs 2017-11-18T21:08:17+00:00

FREQUENTLY ASKED QUESTIONS

 


FAQs

  • Are these really TOWELS?

    Yes! In fact, more functional than your average terry cotty towels. Real.m towels are made out of Turkish cotton from the Aegean Region, known for producing high-quality cotton fibre with fast absorbency and drying attributes.

    Too pretty to shower with?  Real.m towels are born out of love, made to add style to your mundane activities.  The towels take less space for storing and are extremely durable. Why not add REAL love to your everyday.

  • How do we WASH & CARE?

    Real.m towels are made out of vegetal die. We suggest the first wash to be cold, handwash.  Washing onwards can be done by washing machine at a temperature of 30-40 degrees.

    SAVE ENERGY!  There is no need for drying machines as the towels are fast drying.  The towels takes less washing cycle, water and detergent.

  • Are the products ENVIRONMENTAL-FRIENDLY?

    Real.m towels are a long-lasting commodity with multifunctional usage. Made out of natural fibre (Cotton & Bamboo), these towels consumes less water in production and less water and detergent for wash.  Real.m supports ethical textile and wear production in which we have met the requirements of Oeko-Tex Standard 100.

  • Can we CUSTOMIZE?

    Real.m accommodate to bulk-orders for customized/personalized peshtemals (for corporate gifts, wedding door gifts, etc.). Please email us at info@realm.com.my for further inquiries.

  • Do you do seasonal and/or corporate GIFTS?

    We provide seasonal and/or corporate Gifts Sets. For further information please email us at info@realm.com.my.

  • Can we order items that are OUT OF STOCK?

    If you happen to be interested in an item that is currently out of stock, please email us at info@realm.com.my and we shall notify you of the next time the item is available on our website.

HOW TO BUY

  • Visit Shop and view all collection by Product Type (Bath Towel, Travel Blanket, Kids, Wear, Throws & Roundies)
  • View the product of interest and choose color options.
  • Select Add to Cart and select quantity. You can send us a special request/note under Special Instructions for Seller.
  • If you wish to continue shopping, repeat the process.
  • Proceed to check out to fill in customer and shipping address.
  • Select a payment method: Mastercard, Visa, Paypal or Bank Transfer. Bank transfer must be done manually and bank details will be provided upon order confirmation.  If we do not receive proof of payment within 24 hours, your order will be cancelled.
  • You will receive an email confirming your order.
  • Sign In- We suggest you to register and login so that your orders will be automatically recorded and you can be the first to receive discount/sales news.
  • Order Status – You can contact us at info@realm.com.my to  check your status and/or make any changes before it has been processed.